home warranty plans utah

 

home warranty of america complaints

I bought a home last year and at the suggestion of my real estate agent purchased a home warranty plan with Old Republic. My agent said he used to suggest AHS but had found there were a lot of complaints. I thoroughly read the details so I knew when I had to make calls for service what was and what was not covered. Every one of my service calls were handled smoothly by OR and the contractors were knowledgeable and prompt in resolving the issue. I had my dishwasher repaired, my refrigerator/freezer repaired, some plumbing and electrical issues. Thank goodness for the Home Warranty plan and that Old Republic customer service was so good and their networked contractors seem to be of a higher caliber than is reported here in this article.

equity home warranty utah

The warranty company is nothing more than a middle man sucking money out of the customer, the contractor, and providing a terrible disservice to both for it. The contractor with the lowest average cost per call is put in the number one position. If the contractor has a large repair it skews the average and the contractor won’t get calls. If you consistently do what is right for the customer and push to replace equipment that is old and rusted out then you will suffer the consequences!After working with A n e S for 10 years the customers loved my company!They would request me and S didn’t like that. They HWC’s want to control the contractor sent out so they can put the contractor with the lowest avg. cost per invoice out first. I was told I replaced too much equipment!I suggest to other contractors not to get on this treadmill!They give the business to you, and they can take it away just as fast. Contractors’ end up treating the warranty company like the customer, I never agreed with that. When the warranty company dumps you as a business for the next cheap service guy, then all you have left is the bad reputation. AHS came with my home, and the evaporative cooler stopped working within 30 days of buying my home. The contractor said it was the cooling pads, which was not covered.

 

Blandit Etiam

Service provider comes back and tells us we “are getting a new AC unit”. Told us HWA will call us in 2 3 days once it goes through the authorization department. IT HAS BEEN 2 WEEKS AND OUR CLAIM IS STILL SITTING IN THE AUTHORIZATION DEPARTMENT!We have been calling HWA to check on the claim for almost a week and all they tell us is they are still waiting for information from the service provider. We have demanded to speak with someone from the authorization department or a supervisor. 4 different customer service representatives have promised that someone will call us back within 24 hours. Guess what?No one ever does!We have been suffering in 90 degree heat and had to spend more money on window units just so we can sleep at night.